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STORE'S POLICY

PRE-ORDER TERMS & CONDITIONS: 
We offer free shipping on all items marked on Pre-Order. At your check out please choose "PRE-ORDER FREE SHIPPING" as your shipping method and enter code "PREORDER" as your discount code and your shipping charge will be removed. The code will only apply to items in your cart that are marked on pre-order. If your cart contains both in stock and pre-order items, you will be charge for shipping on the items that are in stock. If your cart only contains Pre-Ordered items you will receive free shipping on your entire purchase up to 3 pre-ordered items. Estimated delivery time on Pre-Ordered items is 7-14 business days excluding holidays. This is just an estimate time period that is based on our production, processing and handling time, items may ship sooner. If we are unable to produce in time to meet our 7-14 days ship date deadline on your Pre-Order purchase, we will give you the option to exchange or cancel your order for a full refund. THERE WILL BE NO DEBIT OR CREDIT RETURNS ON PRE-ORDERED ITEMS. YOU MAY ONLY RECEIVE STORE CREDIT IF APPLICABLE. If you have any questions or concerns regarding your pre-order purchase please email us at orders@tbsluxclo.com  


RETURN/EXCHANGE POLICY:
Returns on regular priced items are gladly accepted within 20 days from the ship date. Merchandise must be unworn in it's original condition with price tags intact. Any request on returns past 20 days from ship date will not be accepted. After 20 days from ship date all items purchased will automatically be marked as a FINAL SALE. ALL items that are sold on sale are FINAL SALE and can not be returned nor exchanged. Please include your original invoice in your return mail. If you have misplaced your original invoice please write your order number on the return package. You are responsible for the postage cost of returning the merchandise back to our facility. Your original shipping charges are non refundable. Please allow 7-14 business days for return to be processed and refunded to you in the original form your of payment. There are no refunds on gift cards purchases. There will be NO debit or credit returns on Swim Wear, Accessories (Includes Bottoms/Tops/Bralette's made of metals, Intimates, and any Pre-Ordered items. All items purchased through gift cards are considered final sale. Please mail all returns with a completed return slip to following address:
T B S L U X C L O
4429 HOLLYWOOD BLVD
#813597
HOLLYWOOD, FL 33021
USA  


ORDER CANCELATION POLICY:
We reserve the right to cancel your order and/or refuse to accept subsequent orders in certain situations. Orders will not be processed if there is an error in information you provided, which may include but is not limited to:

  • Incorrect credit card number;
  • Incorrect credit card expiration date or card security value; 
  • Incorrect billing information or the information you provide is different from information your financial institution has on record; 
  • Insufficient or incorrect shipping address is provided (street address, city, state, zip or postal code); or
  • Information provided is deemed fraudulent.

TECHNICAL FAILURES:
Your order may automatically be cancelled due to technical failures or glitches that are not within our control such as power outages, crashing of servers, or other similar events that may temporarily take our website off-line. If your order is cancelled due to a technical issue you should first confirm that your credit card was not charged by calling your Credit Card Company or bank, before placing  your order again when the website is back online. 


PREVIOUS FRAUDULENT ORDER HISTORY:
We may cancel an order if fraudulent activity is suspected and may refuse to process subsequent orders from any customer with a previous fraudulent order history record. 

 
 

HI BABE!