Frequently Asked Questions:

Q: Which countries do you ship to?
A: We currently ship world wide so where ever you are, we deliver!


Q: How much is shipping?
A: We offer several shipping rates based on delivery schedules. You can view our rates HERE


Q: Are there any additional charges for international orders?

A: Yes International Shipments may be subject to custom charges once the package arrives to its recipient's country. Sorry Loves we are not responsible for these additional charges. These fees must be paid by you the recipient so that your package is released. If you fail to pay custom charges the package will be returned to us.


Q: Can I return my item?
A: We apologize if you have trouble with your items. We will gladly accept returns or exchanges on originally priced items within 10-20 days after date of purchase. Please note that we are only issuing store credit at this time. Please view further details about our return policy HERE


Q: Do you have a customer service contact number?
A: Sorry Loves, at this moment we are only accepting emails. Please check back in the near future.


Q: What is your customers service email?


Q: Do you have a physical location?
A: Sorry Loves, we are currently only online.


Q: Where is T B S L U X C L O based?
A: Currently, we are only based in Hollywood, Florida.


Q: How can I join your promotions team?
A: Please email our careers department at


Q: What does "Pre-Order" mean?
A: An item that is labeled Pre-Order means that item is not yet ready for shipment but can be purchased on a first order first to ship bases. Typically Pre-Order items are shipped out within 1-3 weeks (ship dates estimates will always be listed in an items description). Pre-Ordered items will always be marked in the item's description.


Q: What’s the maximum number of days my package can take to ship out?
A: GREAT QUESTION! If the item you've purchased is in stock it can take anywhere from 0-7 business days to ship. The shipping method you pay for at checkout plays a huge factor in your ship date schedule. Pre-order items will always have and expected ship date marked in the product's description. For more details about our shipping policies please click HERE.


Q: How do I track my package?
A: Once your package is shipped you will receive your tracking information via email. You can track your package directly from there.